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Forum Discussion
AstrosFan1984
Jun 20, 2018Aspirant
Random wireless reboots
Have had this router for around a year. Moved it to a different location in my house to better situate it to hardwire a new desktop pc. Since then, the 5ghz will randomly drop out multiple times thro...
antinode
Jun 20, 2018Guru
> [...] he system tells me my serial number is incorrect [...]
How many characters are in your "my serial number"? A (12-character)
MAC address can easily be mistaken for a (13-character) serial number.
AstrosFan1984
Jun 20, 2018Aspirant
13 characters copied directly from the modem serial number line of the web GUI.
- antinodeJun 20, 2018Guru
> 13 characters copied directly from the modem serial number line of the
> web GUI.
If that agrees with the number on the product label on the device,
then you might be seeing one of many new problems in the Netgear support
system (or an old one).