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Forum Discussion
c7000v2 refurbished
In January 2021 I bought a brand new cable modem router from netgear.com. 05/2021 my unit went out so I had it replaced since it was still under warranty. I didn't considering asking if the replaceme...
> [...] Am I wrong for expecting a brand new unit to replace my brand
> new unit?
Did you read the warranty?
https://www.netgear.com/about/warranty/
[...] NETGEAR will replace your product with the same or
functionally equivalent product, at its discretion, [...]
More or less yes you're correct. It's like the saying goes "closed mouths don't get fed". They sent me refurbished, I asked "why", now they agreed to send me a brand new one once the they recieve the damaged unit.