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Forum Discussion
jphilip312
Feb 02, 2023Aspirant
C7800 Unresponsive - All Lights On
Purchased March 2021. Worked fine until last night. Doesn’t show up on available Wi-Fi networks and internet company says it isn’t connected. Biggest difference I can see is the bottom 6 buttons are a...
plemans
Feb 02, 2023Guru - Experienced User
Did you try factory resetting with the coax disconnected? Then push and hold it for at least 30 seconds while powered on?
What do the lights do when you do this?
jphilip312
Feb 06, 2023Aspirant
I tried to factory reset and it is not responsive. Lights stay on. Tried connecting hard wire and could not access via IP Address or website.