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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
The device is functional. It's not a Netgear issue. It's an ISP issue. If Netgear refunds your money, that's on them, but this isn't a situation where they refund. It isn't their responsibility to ensure the device is compatible with your ISP. This case is unique because it used to work, and Netgear probably wants things to be resolved, but ultimately, this shouldn't qualify for a refund.
I agree but after speaking with several reps from WOW, they all say the CAX80 is compatible which is frustrating. Since I just purchased the modem I'll be able to return it without issue.
- For those that switched from wow to spectrum, did you have to restart the modem again or did it just magically start working? I’ve made the switch and tried plugging in the CAX80 but am still getting errors.
- Try the 30-30-30 hard reset.
With the unit on, insert a small pin and press the reset button in for 30 seconds. Once 30 seconds is up, do not release the press on the reset button, but unplug the unit and wait 30 seconds. Then, while still holding in reset, plug the unit in and wait another 30 seconds. Then, release the pressing of the reset button.
I'd advise doing this with your ISP on the phone so they know what steps your taking. Unfortunately Spectrum isn't offered in my location, heard they were good. If I wanted to keep my CAX80, would anyone recommend ATT or EarthLink. FYI, ATT only offers their 50Mbps plan at my location.
ATT requires the use of there modem HW. And there mostly either DSL or Fiber now days so you can't use the CAX modem on there service. I'd contact Earthlink to see if there services support the CAX80.
Jinguni wrote:
Unfortunately Spectrum isn't offered in my location, heard they were good. If I wanted to keep my CAX80, would anyone recommend ATT or EarthLink. FYI, ATT only offers their 50Mbps plan at my location.
