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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
Is there a NG customer support number I can use to talk to them about it?
Would I return it to NG or the vendor I bought it from (it was almost a year ago and they might not take it)?
Jinguni wrote:
It’s not a fix technically but I returned my CAX80 and bought the CAX30. I’ve been using the CAX30 for weeks without issue, was able to do the initial setup under 5 minutes. I still haven’t heard anything from WOW or NG regarding a fix for the CAX80.
Hi Users,
Welcome to NETGEAR Community!
First of all, we are sorry for the inconvenience this has caused you. As far as Netgear is concerned, there are no issues with CAX80 for WOW Cable. The issues had been with the WOW changes on the configuration on their side and that some of the user's devices only worked in modem mode only but not in gateway mode. Our Engineering team had already contacted WOW but has not gotten any updates from WOW in terms of what the problem was. We will update you as soon as possible once we got a response from the WOW Cable.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
- Just wanted to say this is STILL an issue, and it extends into Asus AX6000 devices as well.
Has anyone received any feedback from WOW yet? I initially purchased a CAX80 but had to return it. I've been using the CAX30 for couple months without any issues.
- I've never been contacted on this issue since I reported it. But I also sold my CAX80 and recouped some costs. I ended up at a net loss because of the issue and I was mentally drained from fighting it.
The CAX30 is working fine. Had it for two months and no issues whatsoever. So, it's safe to infer that WOW really doesn't care and won't fix it.
Eventually, I will be transitioning off of WOW because Columbus services for WOW were purchased by another company, but even with a new company, there's no need to update my router back to a CAX80. I am staying put.