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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
No clue on ETA but was able to get in touch with somebody to identify the issue, so there is hope for the CAX80 on WOW still!
Netgear is aware of the issue and has a fix for it they need to work with WOW to push the updates to customers. So how many users on this thread are still having issues with CAX80 and have you checked with WOW to see if they reeachout to Netgear about a potential fix?
- I was lucky enough to return my CAX80, within 30 day period. I’ve been using the CAX30, no issues in last 2 months.
My experiance has been that WOW will not work with us on this issue from their end; customer service just insists that the issue is with your modem and the only thing they will offer is to send out a tech (who will then use a motorola modem, show you that it works with their modem, and then charge you for the house visit...trust me...i'm well aware of that lol). WOW will do very little troubleshooting of customer-owned modems before they just say "sorry, rent ours".
So please reach out to ErnestTheGreat via PM if you still have your CAX80 and let him know. I sounds like NG maybe driving this from there end and hopefully working with WoW behind the scenes from WoW 1st level tech support and will hopefully get this corrected for CAX80 and WoW users. So please contact Ernest and let him know.
wziemer wrote:
My experiance has been that WOW will not work with us on this issue from their end; customer service just insists that the issue is with your modem and the only thing they will offer is to send out a tech (who will then use a motorola modem, show you that it works with their modem, and then charge you for the house visit...trust me...i'm well aware of that lol). WOW will do very little troubleshooting of customer-owned modems before they just say "sorry, rent ours".
Yeah, there seems to be lot of issues among ISPs just pointing the finger to the 3rd party modem/gateway manufacturers rather than taking time to really find out the root cause of the problem their paying customers are having. Also, it's interesting how the ISP modems seem to always magically work when it costs users a monthly fee to rent ;)
Oh ya...Some ISPs seem to avoid taking responsbility. :smileyfrustrated:
Usually this happens at the first level support and not much help sometimes, unless you really get lucky and get a good support agent willing to go deeper.
Just called WOW (3/7) to try reactivating my CAX80 and confirmed I’m still having the issue. I’ll PM ErnestTheGreat
Thanks for letting us know. Let us know how it goes after making contact with NG.
ChiFast wrote:
Just called WOW (3/7) to try reactivating my CAX80 and confirmed I’m still having the issue. I’ll PM ErnestTheGreat
