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Forum Discussion
CM1000 is it the Modem or provider
I have been having a problem for the last week or so that it loses internet connection even though all the modem lights show everything is good. It happens every 2-3 hours and if I power cycle the mo...
Only seeing 1-16 channels being used.
Which ISP are you with?
What speed plan UP and Down are you paying for?
Not seeing any majors in the Event logs sans one Warning.
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
All channels 1-16 are a bit on the low side. With in specs mostly though power could come up some:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
Be sure your WifI router isn't a problem. Does the wifi router see this issue at the modem? Any LED indications?
Contact the ISP when you see this issue to see if they notice anything on there side.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853