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Forum Discussion
Gopal12345
Aug 01, 2019Aspirant
CM400 does not accept serial number
CM400 has been working for over a year. Today I had to disconnect it to move and reconnect. It will not accept my admin password (possibly i forgot). But the reset option asks for serial number; I ga...
FURRYe38
Aug 02, 2019Guru - Experienced User
How long have you had the modem?
Possible the modem is faulty and needs to be replaced.
Gopal12345
Aug 02, 2019Aspirant
the modem is about a year old. Thanks for following up.
- FURRYe38Aug 03, 2019Guru - Experienced User
Ok, seems odd behavior though for such a new modem...