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Forum Discussion
Having a lot of issues with internet since switching to CM1100
So basically we had a 100mb down/30up connection and we decided to upgrade it to a gigabit connection and we had to upgrade both our modem and router. We got the CM1100 and the nighthawk x6S r7900p. ...
Are you testing with a wired PC directly connected to the modem alone or thru the router?
Has a factory reset been performed on the modem?
Yes I did both of those things and this is the cmd test pinging to www.google.com and as you can see it fluctuates a lot sometimes there is a huge spike.
https://imgur.com/a/HnPSfKd
I'd ask the ISP for one of there modems so you can test one of theres. If the problem continues with one of there modems, this would be and ISP issue still. The ISP needs to check there signal on the line up to the modem, you should send them the modems logs.
Can you post the connection status table from your modem?
Would be something like this:
Thats the connection status page.
Channel 15 is showing some uncorrectables.
You have channel 5 on the upstream locked in. Mines only got 4. Upspeed is 50Mb
What speed UP and down do you pay for?