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Forum Discussion
Need to upgrade C300 firmware, ISP refuses to help, Netgear support won't help
So, long story short, Netgear website says that there is no way to manually upgrade the firmware, that the ISP has to do it. The firmware is the incorrect version needed, ISP refuses to help because ...
If there is no firmware in the Netgear support page for the particular products, even if you are ready to pay $1000, the Netgear support person won't be able to help you upgrade the firmware. These kind of products are carrier based product, though the hardware is manufactured by Netgear, service provider upload their custom firmware. So Netgear doesn't have any control over the firmware upgrade unless the service provider pushes a new firmware.