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Re: Netgear 5G is not being displayed
This is not a "simple configuration issue", it is either a Firmware/Software Issue or a Hardware Failure Issue. The first NETGEAR C6300 I purchased and hooked up to my 100Mbps/5Mbps Time Warner Cab...
I'm having the same issue with my c6300 as well. I've got xfinity Blast. The 5g channel just seems to turn itself off. It normally comes back on after performing a power cycle or a reset... Couldn't tell you how long the 5g stays in, maybe a day or two then it's just off and I find out because my Smart TV doesn't connect to web.
Pretty dissapointed to to have to constantly reboot a $230 cable modem 2-3 times a week.
Would be be great if Netgear posted some answers or resolve the issue with a patch. I'm guessing the only option is to send it out for warranty repair at a cost to me and plug in the Comcast router in for a month while this thing gets repaired.
Should have got an Asus?
I too am having issues with my N600 (c3700) cable modem / router. the 5ghz light no longer goes on. I log into the router and there is no choice for me to choose 5ghz from the wireless setup menu. I have reset the router using the reset button and I have powered down.
I moved the unit however I have moved it previously with no issues. I understand that TimeWarner cable controls pushing the firmware updates and I do not know it is was recently updated. the current firmware is 1.01.11
I have ordered a replacement from Amazon but I am not confident it will work as I have done nothing to this unit for it to stop working.
Hello Kbrickster
Have you tried to log into the modem using a different web browser to see if the settings are still missing? also have you tried to do a factory reset?
DarrenM
Hello DarrenM,
Nothing changed with different browser. Did the reset and now I have 5G; however, the 5G light on the modem now blinks green whereas the othe lights are solid green. Guess I'll wait until the 5G quits and not wory about the non-solid indicator.
Nick
