NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
jtr02a
Mar 14, 2015Novice
Re: Netgear 5G is not being displayed
This is not a "simple configuration issue", it is either a Firmware/Software Issue or a Hardware Failure Issue. The first NETGEAR C6300 I purchased and hooked up to my 100Mbps/5Mbps Time Warner Cab...
KBrickster
Dec 27, 2015Aspirant
I too am having issues with my N600 (c3700) cable modem / router. the 5ghz light no longer goes on. I log into the router and there is no choice for me to choose 5ghz from the wireless setup menu. I have reset the router using the reset button and I have powered down.
I moved the unit however I have moved it previously with no issues. I understand that TimeWarner cable controls pushing the firmware updates and I do not know it is was recently updated. the current firmware is 1.01.11
I have ordered a replacement from Amazon but I am not confident it will work as I have done nothing to this unit for it to stop working.
DarrenM
Dec 28, 2015Sr. NETGEAR Moderator
Hello Kbrickster
Have you tried to log into the modem using a different web browser to see if the settings are still missing? also have you tried to do a factory reset?
DarrenM
- nkozDec 28, 2015Aspirant
Hello DarrenM,
Nothing changed with different browser. Did the reset and now I have 5G; however, the 5G light on the modem now blinks green whereas the othe lights are solid green. Guess I'll wait until the 5G quits and not wory about the non-solid indicator.
Nick