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Forum Discussion

jtr02a's avatar
jtr02a
Novice
Mar 14, 2015

Re: Netgear 5G is not being displayed

This is not a "simple configuration issue", it is either a Firmware/Software Issue or a Hardware Failure Issue. The first NETGEAR C6300 I purchased and hooked up to my 100Mbps/5Mbps Time Warner Cab...
ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Aug 19, 2015

Hi akasanders,

 

Please pm me the following information that I have asked from the previous post.

 

Thank you!

NotEnjoyingThis's avatar
NotEnjoyingThis
Aspirant
May 26, 2016

Super easy set up. 5GHz worked well from purchase in November until the 5GHz seemed to degrade and then failed Saturday night.  Powered down/up and got it back.

 

Yesterday, got bumped off wifi because 5GHZ had failed.  Restarted router & it had switched to 2.4GHz, no 5GHz light available.

 

I tried all of the below, based on other forum notes of the same failure.  It took several tries and combinations of these actions and managed to restore the 5GHz.

- toggled/held off/on button

- pressed reset button

- toggled/held wifi button

- power cord unplug/replug

- logged on to router admin and checked and changed channels for 2.4&5GHz from Auto to fixed low-usage channels and then applied changes; then switched back again to Auto and applied changes

- Selected/unselected/selected Enable SSID Broadcast and applied changes

 

It worked for about 12 hours, and then at some point overnight failed/turned off again.  It's extremely frustrating.  What else can I do? 

 

It's like the 5G had a 6 month timer in it that expired exactly at 6 months.

 

Purchased November 2015

C6300/AC1750

Firmware Version  V2.01.14

ISP Time Warner

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    May 27, 2016

    Hello NotenjoyingThis

     

    I do know that TWC is pushing the latest firmware for the 6300 in the first week of June you may want to see if that will resolve the issue but if not I would contact Netgear support if you are still under warranty.

     

    DarrenM

    • jmccartha's avatar
      jmccartha
      Aspirant
      Jun 20, 2016

      Hello,

       

      I am having the same issue with my C6300. It purchased it a year ago, and the 5ghz was working fine up until a few weeks ago. The 5ghz light is no longer on, and the SSID is not appearing on my devices. I logged into the router settings and it shows that the 5ghz is enabled. I have tried resetting the router mutliple times and have not seen any changes. Please help.

       

      Purchased June 2015

      C6300/AC1750

      Firmware Version  V2.01.14

      ISP Time Warner

      • NotEnjoyingThis's avatar
        NotEnjoyingThis
        Aspirant
        Jun 22, 2016

        Yep, that's exactly the same problem.

         

        DarrenM told me that TWC was pushing out new firmware at the beginning of June, and when I powered up the router on 6/7, the 5 GHz broadcasting issue was gone.  I've had no issues since then, so hopefully it's a permanent fix.

         

        Call TWC, and if TWC says they've updated firmware in your service area but you're still having 5 GHz broadcast issues, start a case at https://my.netgear.com/registration/login.aspx

        If you purchased via Amazon, send an email to amazon@netgear.com (That's what I had done before the magical mystery fix.)

         

        Pro tips: 

        Check your spam folder so the case doesn't auto-close before you even know it's open.

        Keep an eye out for a call from a 408 area code, because the # they send in the email is a non-working number. (Brilliant move, NetGear!)

  • crs77's avatar
    crs77
    Aspirant
    Oct 26, 2016

    Hi,

    Just wondering if your issue with your router C6300 was ever resolved?   My router's 5ghz is no longer broadcasting and I cannot login to the router settings: routerlogin.net. says " You are not connected to your Router’s WiFi network. To access routerlogin.net, your device must be connected to your Router’s WiFi network. Check your current connection and try again."

     

    I've been experiencing this problem recently. I cannot get support since I'm out of warranty. Just wondering how you resolved your problem

     

    I noticed you have Firmware Version  V2.01.14. I still have v1.02.20 because I can't seem to locate V2 on the netgear website as a download.