NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Re: Netgear 5G is not being displayed
This is not a "simple configuration issue", it is either a Firmware/Software Issue or a Hardware Failure Issue. The first NETGEAR C6300 I purchased and hooked up to my 100Mbps/5Mbps Time Warner Cab...
Super easy set up. 5GHz worked well from purchase in November until the 5GHz seemed to degrade and then failed Saturday night. Powered down/up and got it back.
Yesterday, got bumped off wifi because 5GHZ had failed. Restarted router & it had switched to 2.4GHz, no 5GHz light available.
I tried all of the below, based on other forum notes of the same failure. It took several tries and combinations of these actions and managed to restore the 5GHz.
- toggled/held off/on button
- pressed reset button
- toggled/held wifi button
- power cord unplug/replug
- logged on to router admin and checked and changed channels for 2.4&5GHz from Auto to fixed low-usage channels and then applied changes; then switched back again to Auto and applied changes
- Selected/unselected/selected Enable SSID Broadcast and applied changes
It worked for about 12 hours, and then at some point overnight failed/turned off again. It's extremely frustrating. What else can I do?
It's like the 5G had a 6 month timer in it that expired exactly at 6 months.
Purchased November 2015
C6300/AC1750
Firmware Version V2.01.14
ISP Time Warner
Hello NotenjoyingThis
I do know that TWC is pushing the latest firmware for the 6300 in the first week of June you may want to see if that will resolve the issue but if not I would contact Netgear support if you are still under warranty.
DarrenM
Hello,
I am having the same issue with my C6300. It purchased it a year ago, and the 5ghz was working fine up until a few weeks ago. The 5ghz light is no longer on, and the SSID is not appearing on my devices. I logged into the router settings and it shows that the 5ghz is enabled. I have tried resetting the router mutliple times and have not seen any changes. Please help.
Purchased June 2015
C6300/AC1750
Firmware Version V2.01.14
ISP Time Warner
Yep, that's exactly the same problem.
DarrenM told me that TWC was pushing out new firmware at the beginning of June, and when I powered up the router on 6/7, the 5 GHz broadcasting issue was gone. I've had no issues since then, so hopefully it's a permanent fix.
Call TWC, and if TWC says they've updated firmware in your service area but you're still having 5 GHz broadcast issues, start a case at https://my.netgear.com/registration/login.aspx
If you purchased via Amazon, send an email to amazon@netgear.com (That's what I had done before the magical mystery fix.)
Pro tips:
Check your spam folder so the case doesn't auto-close before you even know it's open.
Keep an eye out for a call from a 408 area code, because the # they send in the email is a non-working number. (Brilliant move, NetGear!)