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Forum Discussion

jtr02a's avatar
jtr02a
Novice
Mar 14, 2015

Re: Netgear 5G is not being displayed

This is not a "simple configuration issue", it is either a Firmware/Software Issue or a Hardware Failure Issue. The first NETGEAR C6300 I purchased and hooked up to my 100Mbps/5Mbps Time Warner Cab...
ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Aug 05, 2015

Hi jtr02a & tdpham04,

 

We apologize for the incovenience this has caused you. Kindly PM me the following information:

 

Location of purchase:

Firmware version:

ISP:

Serial#:

 

Also, please include a copy of your configuration file and screenshots of your logs and event logs.

 

Thank you!

 

nkoz's avatar
nkoz
Aspirant
Aug 11, 2015

I'm having the same ptroblem.  Started about two weeks ago now.  I can't even get to my channels to change them.   Is Netgear and Comcast having a tiff?

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Aug 17, 2015

    Hi nkoz,

     

    Kindly pm me the same info as well.

     

    Thanks!