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Forum Discussion
Re: Netgear 5G is not being displayed
This is not a "simple configuration issue", it is either a Firmware/Software Issue or a Hardware Failure Issue. The first NETGEAR C6300 I purchased and hooked up to my 100Mbps/5Mbps Time Warner Cab...
I'm having the same issue with my c6300 as well. I've got xfinity Blast. The 5g channel just seems to turn itself off. It normally comes back on after performing a power cycle or a reset... Couldn't tell you how long the 5g stays in, maybe a day or two then it's just off and I find out because my Smart TV doesn't connect to web.
Pretty dissapointed to to have to constantly reboot a $230 cable modem 2-3 times a week.
Would be be great if Netgear posted some answers or resolve the issue with a patch. I'm guessing the only option is to send it out for warranty repair at a cost to me and plug in the Comcast router in for a month while this thing gets repaired.
Should have got an Asus?
Hi akasanders,
Please pm me the following information that I have asked from the previous post.
Thank you!
Super easy set up. 5GHz worked well from purchase in November until the 5GHz seemed to degrade and then failed Saturday night. Powered down/up and got it back.
Yesterday, got bumped off wifi because 5GHZ had failed. Restarted router & it had switched to 2.4GHz, no 5GHz light available.
I tried all of the below, based on other forum notes of the same failure. It took several tries and combinations of these actions and managed to restore the 5GHz.
- toggled/held off/on button
- pressed reset button
- toggled/held wifi button
- power cord unplug/replug
- logged on to router admin and checked and changed channels for 2.4&5GHz from Auto to fixed low-usage channels and then applied changes; then switched back again to Auto and applied changes
- Selected/unselected/selected Enable SSID Broadcast and applied changes
It worked for about 12 hours, and then at some point overnight failed/turned off again. It's extremely frustrating. What else can I do?
It's like the 5G had a 6 month timer in it that expired exactly at 6 months.
Purchased November 2015
C6300/AC1750
Firmware Version V2.01.14
ISP Time Warner
Hello NotenjoyingThis
I do know that TWC is pushing the latest firmware for the 6300 in the first week of June you may want to see if that will resolve the issue but if not I would contact Netgear support if you are still under warranty.
DarrenM
I too am having issues with my N600 (c3700) cable modem / router. the 5ghz light no longer goes on. I log into the router and there is no choice for me to choose 5ghz from the wireless setup menu. I have reset the router using the reset button and I have powered down.
I moved the unit however I have moved it previously with no issues. I understand that TimeWarner cable controls pushing the firmware updates and I do not know it is was recently updated. the current firmware is 1.01.11
I have ordered a replacement from Amazon but I am not confident it will work as I have done nothing to this unit for it to stop working.
Hello Kbrickster
Have you tried to log into the modem using a different web browser to see if the settings are still missing? also have you tried to do a factory reset?
DarrenM
Hello DarrenM,
Nothing changed with different browser. Did the reset and now I have 5G; however, the 5G light on the modem now blinks green whereas the othe lights are solid green. Guess I'll wait until the 5G quits and not wory about the non-solid indicator.
Nick
