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Forum Discussion

jtr02a's avatar
jtr02a
Novice
Mar 14, 2015

Re: Netgear 5G is not being displayed

This is not a "simple configuration issue", it is either a Firmware/Software Issue or a Hardware Failure Issue. The first NETGEAR C6300 I purchased and hooked up to my 100Mbps/5Mbps Time Warner Cab...
akasanders's avatar
akasanders
Initiate
Aug 19, 2015

I'm having the same issue with my c6300 as well. I've got xfinity Blast. The 5g channel just seems to turn itself off. It normally comes back on after performing a power cycle or a reset... Couldn't tell you how long the 5g stays in, maybe a day or two then it's just off and I find out because my Smart TV doesn't connect to web. 

 

Pretty dissapointed to to have to constantly reboot a $230 cable modem 2-3 times a week. 

 

Would be be great if Netgear posted some answers or resolve the issue with a patch.  I'm guessing the only option is to send it out for warranty repair at a cost to me and plug in the Comcast router in for a month while this thing gets repaired. 

 

Should have got an Asus?

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Aug 19, 2015

Hi akasanders,

 

Please pm me the following information that I have asked from the previous post.

 

Thank you!

  • NotEnjoyingThis's avatar
    NotEnjoyingThis
    Aspirant
    May 26, 2016

    Super easy set up. 5GHz worked well from purchase in November until the 5GHz seemed to degrade and then failed Saturday night.  Powered down/up and got it back.

     

    Yesterday, got bumped off wifi because 5GHZ had failed.  Restarted router & it had switched to 2.4GHz, no 5GHz light available.

     

    I tried all of the below, based on other forum notes of the same failure.  It took several tries and combinations of these actions and managed to restore the 5GHz.

    - toggled/held off/on button

    - pressed reset button

    - toggled/held wifi button

    - power cord unplug/replug

    - logged on to router admin and checked and changed channels for 2.4&5GHz from Auto to fixed low-usage channels and then applied changes; then switched back again to Auto and applied changes

    - Selected/unselected/selected Enable SSID Broadcast and applied changes

     

    It worked for about 12 hours, and then at some point overnight failed/turned off again.  It's extremely frustrating.  What else can I do? 

     

    It's like the 5G had a 6 month timer in it that expired exactly at 6 months.

     

    Purchased November 2015

    C6300/AC1750

    Firmware Version  V2.01.14

    ISP Time Warner

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      May 27, 2016

      Hello NotenjoyingThis

       

      I do know that TWC is pushing the latest firmware for the 6300 in the first week of June you may want to see if that will resolve the issue but if not I would contact Netgear support if you are still under warranty.

       

      DarrenM

      • jmccartha's avatar
        jmccartha
        Aspirant
        Jun 20, 2016

        Hello,

         

        I am having the same issue with my C6300. It purchased it a year ago, and the 5ghz was working fine up until a few weeks ago. The 5ghz light is no longer on, and the SSID is not appearing on my devices. I logged into the router settings and it shows that the 5ghz is enabled. I have tried resetting the router mutliple times and have not seen any changes. Please help.

         

        Purchased June 2015

        C6300/AC1750

        Firmware Version  V2.01.14

        ISP Time Warner

    • crs77's avatar
      crs77
      Aspirant
      Oct 26, 2016

      Hi,

      Just wondering if your issue with your router C6300 was ever resolved?   My router's 5ghz is no longer broadcasting and I cannot login to the router settings: routerlogin.net. says " You are not connected to your Router’s WiFi network. To access routerlogin.net, your device must be connected to your Router’s WiFi network. Check your current connection and try again."

       

      I've been experiencing this problem recently. I cannot get support since I'm out of warranty. Just wondering how you resolved your problem

       

      I noticed you have Firmware Version  V2.01.14. I still have v1.02.20 because I can't seem to locate V2 on the netgear website as a download.