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Re: Netgear CAX80 cable modem router. Router dropping connection
I have this exact same issue happening with my CAX80. To clarify, what the CAX80 does is WiFi randomly becomes "disabled". Both 2.4 and 5.0ghz just shuts off. The CAX80 does not lose an internet conn...
What Firmware version is currently loaded?
What channel configurations are currently set on the router?
Is Smart Connect enabled or disabled?
How many devices in total do you have connected?
Any Wifi Neighbors near by? If so, how many?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
I keep a fan under my CAX80 for 24/7 additional cooling.
Hi there, thanks for your help.
Firmware is the latest V2.1.5.2
Channel is set to 36 for 5ghz, and auto for 2.4ghz.
I did think about channel interference as a cause for this - I just downloaded a free Wi-Fi spectrum analyzer on my phone, and took readings next to the CAX80 for both 2.4 and 5.0. The SchimmelNet 2.4 and 5.0 are the CAX80. The 2.4 spectrum is crowded but the CAX80 appears to be selecting a free channel. I just realized there is a hidden SSID on the same channel as my 5ghz. I wonder if that could be an issue? Does the CAX80 not auto select channel for 5ghz?
I have about 27 devices connected to the CAX80 but most are wired, my whole home is wired with ethernet to every room so most of my PC's connect that way. I just counted and I have 4 2.4ghz devices connected and 7 5.0ghz devices (at the moment).
I don't use SmartConnect as I don't have the SSID's set to the same name for both 2.4 and 5.0. I like to keep my devices on 5.0 in the home as that is much faster than 2.4.
My cable connection is good - I use attenuators on my coax to get my signal levels perfect and a high SNR, so I don't think that's the problem. Again, the problem here is just WiFi turning off, not the cable connection.
Event log: there isn't much interesting there - I get occasional dropouts of my OFDM channel docsis3.1 issue, the modem has always done this, I think this is an ISP thing but it's never really affected performance of the modem so I haven't diagnosed it further.
What I don't have - is a screenshot of the modem GUI page showing the wifi disabled, when this happens. I forgot to take that before I reset the modem. When this happens again, I will get that...
Thanks for your help!