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Forum Discussion
FURRYe38
Sep 20, 2022Guru - Experienced User
New - CAX80 Firmware Version 2.1.4.2 Released
New Features and Enhancements:
Stability Improvements
Recommended to help prevent any modem bricking's.
Download Link:
https://www.netgear.com/support/product/CAX80.aspx#download...
Sabbah13
Oct 06, 2022Aspirant
Hey everyone,
So as I see, I'm also one of many victims of Netgear's incompetency and ignoring.
I bought my router from a reseller on Amazon for about $350 this April 2022 and thought that it's going to be a great long term investment but now it is bricked by the latest firmware version 2.1.4.2. And of course, Netgear told me that my case is not covered with a warranty.
Initially I had an issue with the router that the configuration was reset after every reboot. I had VPN configured and it was annoying to setup it again after every power loss. I opened a support case and the engineer advised me to manually update the firmware to the latest version. After the update the router stopped working at all.
The router is doing the following LED sequence after power on:
1. All LEDs are on for a second
1. 1,2,3,4 LEDs are on for 10 seconds
2. Only Power LED is lit for 30 seconds (for 10 seconds router becomes available via Ethernet but doesn't respond on TFTP requests)
3. Power LED is on and three upper LEDs under the Power LED are blinking for 50 seconds
4. Power LED is on and the second LED with lightning down arrow is blinking for 160 seconds
Then all the sequence repeats.
Maybe there is a chance to restore the router as this behaviour is slightly different from those I've seen on the forum.
Any ideas?
olympos1625
Oct 28, 2022NETGEAR Employee Retired
Hi Sabbah13,
Good day!
We are sorry to hear about your experience with the modem. We would like to endorse you to NETGEAR Level 2 support team for a callback. Please provide the following information:
Name:
Email:
Phone:
Preferred schedule (at least 2 days ahead)
Timezone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.
Regards,
Oliver
Community Team