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Forum Discussion

Foo_King_Dead's avatar
Foo_King_Dead
Tutor
Aug 12, 2020

Nighthawk AX8, Model CAX80

Just purchased the new Nighthawk AX8 - CAX80 modem/router. After getting it set up on my Spectrum internet service I can't VPN into my work.. I've checked all parameters and have spent hours on the p...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 10, 2021

I recommend you send them to a forum Moderator and NG engineering will need to look into the logs. Hopefully they will be able to see the problem and get it fixed. 

DarrenM vkdelta 

dv8withn8 wrote:

Ok, debug logs saved. Is there a specific thing you're looking for? It generated a lot of files.

 

olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Nov 10, 2021

Hi dv8withn8,

 

I would like to endorse you to NETGEAR Level 2 support team for callback. Please DM the following information:

 

Name:

Email:

Phone:

Preferred schedule (atleast 2 days ahead)

Timezone:

Device S/N:

 

Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.

 

I am looking forward to your response.

 

Regards,

 

Oliver

Community Team

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 10, 2021

    olympos1625 

    Please be sure to collect his debug logs for review by NG engineering. 


    Thank you.