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Forum Discussion
Nighthawk CAX80 not connecting to the internet (Mediacom)
I moved to Pontiac, Il in June 2021. Once I was moved to Pontiac, I had to use the local ISP call Mediacom. Did research to find out that my Nighthawk CAX80 modem\router was approved to be setup on M...
Right now my Nighthawk CAX80 router\modem is not connected to the Mediacom network. I'm using a Mediacom router\modem because I was forced to get out of desperation. I will be reconnecting the Nighthawk to the network on Saturday Oct. 1, because I don't want to pay an additional cost for Mediacom's router\modem. Once I have back on the Mediacom's network I will send you the Cable Connection information.
The issue is there is no gateway settings being established when the router\modem is rebooted.
Here is what I found out. The issue only happens when the router\modem gets rebooted or a power outage. What I have to do to resolve the issue is the following:
1. Reset the router\modem to factory settings.
2. Call my ISP to remove the router\modem from their network.
3. Have the ISP readd the router\modem to the network.
This will work awhile until the router\modem is reset again... Then I will have to start the process over again. Is there anyone in this forum doing the same thing? If so, have your issue been resolved? What was your resolution to this issue?
Has a factory reset and setup from scratch been performed since last FW update?
What are the front LEDs showing?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerHave the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlWell if your in contact with NG support then you'll need to follow up with them. Might ask to see if there is is beta FW available that could help with this.
Everything that has been mentioned in this post has been done... I only posted just incase someone had to do the same things that I have done.
I'm in contact with Netgear because this is a software issue. I will be seeing what NG has to say this Saturday.
Ok. Let us know how it goes.
Good Luck.
