NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Re: Nothing but trouble, frequent disconnects, low speeds, I think I solved most of it, learn how!
I was directed to post this here ... 2 weeks into daily tweaking got me to the point where I was sure it was noise in the line for my Cable Router/Modem so I added 75 ohm coaxial terminator cap...
Brettmcm wrote:
Yea the extender is the EAX20 the distance between them is 10-15 feet. <So this is tooooo Close. 30 feet is a good starting point between main host signals and extenders.
I am beyond frustrated. The signal only covers most of the front room, maybe just outside the house on a good day. But can’t reach the second floor office which is on the opposite hallway but same side of the house.
What channels are your neighbors using?
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Yet I get all of my neighbors signals, some of them 4-5 houses down the block, everyone’s got basically the same house built at the same time. Yet I’m lucky if Mine goes more than 20-25 feet and I’ve already invested in a $300 router, $130 extender, $50 Moca amp, $10 75 omh caps, $50 subscription to Netgear Armor and 1.2gb internet speed and it totally blows.
Think you need to ensure your system is correctly setup, placed and checked out first before claiming this doesn't work.
I really really tried to make all of this Netgear equipment and services work but it’s just failure after failure, every day a new problem. Time to just face reality. I fell for Netgear’s marketing hype, forked over my money, and all I have to show for it is Netgear saying give us another $79 for additional support and other than cashing the check what are they going to do? Nothing, nothing will continue to work and it’ll just make the whole situation worse than it . If Netgear had a buy back plan … I’d get rid of all of it right now. Go buy something proven to work.
Yea the extender is the EAX20 the distance between them is 10-15 feet.
I am beyond frustrated. The signal only covers most of the front room, maybe just outside the house on a good day. But can’t reach the second floor office which is on the opposite hallway but same side of the house.
Yet I get all of my neighbors signals, some of them 4-5 houses down the block, everyone’s got basically the same house built at the same time. Yet I’m lucky if Mine goes more than 20-25 feet and I’ve already invested in a $300 router, $130 extender, $50 Moca amp, $10 75 omh caps, $50 subscription to Netgear Armor and 1.2gb internet speed and it totally blows.
I really really tried to make all of this Netgear equipment and services work but it’s just failure after failure, every day a new problem. Time to just face reality. I fell for Netgear’s marketing hype, forked over my money, and all I have to show for it is Netgear saying give us another $79 for additional support and other than cashing the check what are they going to do? Nothing, nothing will continue to work and it’ll just make the whole situation worse than it . If Netgear had a buy back plan … I’d get rid of all of it right now. Go buy something proven to work.
I am beyond frustrated. The signal only covers most of the front room, maybe just outside the house on a good day. But can’t reach the second floor office which is on the opposite hallway but same side of the house.
Yet I get all of my neighbors signals, some of them 4-5 houses down the block, everyone’s got basically the same house built at the same time. Yet I’m lucky if Mine goes more than 20-25 feet and I’ve already invested in a $300 router, $130 extender, $50 Moca amp, $10 75 omh caps, $50 subscription to Netgear Armor and 1.2gb internet speed and it totally blows.
I really really tried to make all of this Netgear equipment and services work but it’s just failure after failure, every day a new problem. Time to just face reality. I fell for Netgear’s marketing hype, forked over my money, and all I have to show for it is Netgear saying give us another $79 for additional support and other than cashing the check what are they going to do? Nothing, nothing will continue to work and it’ll just make the whole situation worse than it . If Netgear had a buy back plan … I’d get rid of all of it right now. Go buy something proven to work.
Brettmcm wrote:
Yea the extender is the EAX20 the distance between them is 10-15 feet. <So this is tooooo Close. 30 feet is a good starting point between main host signals and extenders.
I am beyond frustrated. The signal only covers most of the front room, maybe just outside the house on a good day. But can’t reach the second floor office which is on the opposite hallway but same side of the house.
What channels are your neighbors using?
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Yet I get all of my neighbors signals, some of them 4-5 houses down the block, everyone’s got basically the same house built at the same time. Yet I’m lucky if Mine goes more than 20-25 feet and I’ve already invested in a $300 router, $130 extender, $50 Moca amp, $10 75 omh caps, $50 subscription to Netgear Armor and 1.2gb internet speed and it totally blows.
Think you need to ensure your system is correctly setup, placed and checked out first before claiming this doesn't work.
I really really tried to make all of this Netgear equipment and services work but it’s just failure after failure, every day a new problem. Time to just face reality. I fell for Netgear’s marketing hype, forked over my money, and all I have to show for it is Netgear saying give us another $79 for additional support and other than cashing the check what are they going to do? Nothing, nothing will continue to work and it’ll just make the whole situation worse than it . If Netgear had a buy back plan … I’d get rid of all of it right now. Go buy something proven to work.
I will thank you. I had read on the kb:netgear website to "In the Wireless Network (5GHz 802.11a/n/ac/ax) section, select a channel between 100 and 140" Of course this isn't even an option as it goes from 151? or something and the next option is 40 so I didn't even try it, but I will on your recommendation.
I did turn down the transmit power on the 5ghz side to 30% and since then the wifi network seems to be more reliable. I plan on going on up on the power till I reach a maximum% that still provides a stable network. Although I really wanted to see if lowering the transmit power would improve my "return" signal noise level that is already in spec around 46-47 upstream, between 0 to -1.8 downstream with a SNR in the low 40's, but it didn't change it at all.
if I move the extender any further it stops getting a signal all together. I tried removing the 20/40 live in harmony option, that didn't help. Now that it seems to be doing better in the 30% transmit power level, I'll try moving the extender farther away see what happens (as counter intuitive as it is).
My next attemtp is to get 2 unmanged switches that support the 802.36ad LACP so I can link aggergate them and maybe with the 2.5 link I can fool Xfinity into thinking my CAX30 is capable of the 1.2 tier speed my plan is so they don't provision me.(does the 802.3az standard support it?) Do you think that might work? Worst case I get faster speeds?
Well so far so good. There's no question that changing the channel from Auto to 11 (the first thing I trried on day 1) AND to CHANNEL 48 has seem to have done the trick for the modem/ router's signal strength! Not only was I not able to get a 2.4 signal to our upstairs office, but now I'm getting the 5ghz signal as well! 300+ down 20+ up, Something that would never have happened before. Only time will tell if this will continue to work.
I placed the Ext in the farest area in the house, according to the LED lights it's connected although I am unable to access it, might have to move it closer but first gonna try WPS. Xfinity likes to block additonal modems, ext, etc. even if you allow them. But this is still major progress, before it just had red lights and no connection.
I cannot THANK YOU enough! One major headahce down a couple to go!
Question: When I check my connection status I get:
Mac address, althought the Mac address on my Router ends in 74 the CM Mac address ends in 76. On the connection status page it shows a Mac address that ends in 75. Is that normal to have 3 different Mac addresses for 1 router?
Everything is correct, I pull all addresses in IpV4 and IpV6, but my DHCP shows 0.0.0.0, but everything else is good and I'm connected
When the router initializes I still get the T3 time out error and then it gets provisioned, again all steams SNR are good
The NTP time (local time) doesn't match the system time, but if I go into the logs the IP addresses are issued at the correct local time
But man does it feel good to have had even just the smell of some success THANK YOU THANK YOU THANK YOU!
Glad its working better.
Yes, there is 1 address for the modem, 1 address for the router and I presume the 3rd address maybe for the wifi side.
I would reset the wifi extender and maybe set it up from scratch. However, I'd run the CBR for now alone and see how things go. You might look in to gettning a different extender. Possible this EAX model isn't working right.
Please mark your thread as solved so others will know.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.