NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Re: Roborock Q Revo won't connect to Orbi wifi
Hello! I am having a similar problem. I just "upgraded" from a Nighthawk C7000v2, to the Orbi CBR750. The Nighthawk has two separate wifi bands for the 2.4 and 5 Ghz wifi. The Orbi seems to have...
Since the CBR is a MESH system, both 2.4 and 5Ghz have Smart Connect enabled into one SSID name. The CBR doesn't support disabling of Smart Connect or separating of the SSID names.
Try this. Turn OFF all RBS. Then turn the power output of the 5Ghz radio to 25% on the CBR. Be sure that 20/40 MHz Coexistence enabled. Under Advanced Tab/Advanced Settings/Wireless Settings. Then connect your mobile device at a distance from the RBR to ensure the mobile phone keeps connected to the 2.4Ghz radio. After you get the IoT device connected, re-configure the system back to where it was.
Or keep an old router on hand that can actually turn off the 5G WiFi band. Plug in this old router and give it exactly the same WiFi credentials as the Orbi WiFi. Connect the smartphone to it and do the setup. Once the setup is completed, just power OFF the old router. Your devices will auto connect to the Orbi system.
nighthawk1234 wrote:
Hello! I am having a similar problem. I just "upgraded" from a Nighthawk C7000v2, to the Orbi CBR750. The Nighthawk has two separate wifi bands for the 2.4 and 5 Ghz wifi. The Orbi seems to have a single stream and the roborock vacuum is not able to connect. It seems that because i cannot have my phone connected directly to a 2.4 connection the vacuum cannot find that 2.4 connection either. That is just my theory. If you have any suggestions please let me know.
Since the CBR is a MESH system, both 2.4 and 5Ghz have Smart Connect enabled into one SSID name. The CBR doesn't support disabling of Smart Connect or separating of the SSID names.
Try this. Turn OFF all RBS. Then turn the power output of the 5Ghz radio to 25% on the CBR. Be sure that 20/40 MHz Coexistence enabled. Under Advanced Tab/Advanced Settings/Wireless Settings. Then connect your mobile device at a distance from the RBR to ensure the mobile phone keeps connected to the 2.4Ghz radio. After you get the IoT device connected, re-configure the system back to where it was.
Or keep an old router on hand that can actually turn off the 5G WiFi band. Plug in this old router and give it exactly the same WiFi credentials as the Orbi WiFi. Connect the smartphone to it and do the setup. Once the setup is completed, just power OFF the old router. Your devices will auto connect to the Orbi system.
nighthawk1234 wrote:
Hello! I am having a similar problem. I just "upgraded" from a Nighthawk C7000v2, to the Orbi CBR750. The Nighthawk has two separate wifi bands for the 2.4 and 5 Ghz wifi. The Orbi seems to have a single stream and the roborock vacuum is not able to connect. It seems that because i cannot have my phone connected directly to a 2.4 connection the vacuum cannot find that 2.4 connection either. That is just my theory. If you have any suggestions please let me know.
FURRYe38, I would like to thank you very much for the detailed information you gave. As I have been able to successfully reconnect the vacuum to my wifi! I followed both ways of advice you gave, the first option is the one that worked perfectly, after I was able to find the options to change in the admin site. (New at this stuff).
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡