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Forum Discussion
What are we supposed to do when ISP's say they don't update customer-owned modems (CM500)?
FURRYe38 What are we supposed to do when ISP's say they don't update customer-owned modems (CM500)? I've supplied my own to avoid the rentals fees and they say to reach out to Netgear...
A couple of additional pieces of information.
The CM500 is a DOCSIS 3.0 device. There is a chance your ISP no longer supports these older devices. Is the CM500 on the official list of customer owned and maintained devices supported by your ISP? It may have been at one time, is it still supported today?
The CM500 is on the official Netgear End of Service list here: https://www.netgear.com/about/eos/.