NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Recycle wireless router (C3000 N300)
I just purchased a Netgear C3000 (N300) modem/router. It's been in service for two days. I found this afternoon that more than one of the wireless connections wasn't working, and recycled the wifi ...
Took two tries, but on the second try, this morning, I chatted with another rep and she (I assume it's a her with a name like Jupette) handled the entire process. My modem is now up to the latest firmware. Problem solved.
Checked for new firmware?
Hardware often turns up with old firmware.
C3000 | Product | Support | NETGEAR
I downloaded Netgear Genie and ran the "Router Update", which provided me with the current firmware version: V1.01.11, but then left a message that said "Router firmware check completed. Failed to get firmware version information." If it's listed in the window, how can it not be found? Or, if what wasn't found was the newest firmware version, how do I do it?
And, as a separate issue, I've read where the firware updates are supposed to come from the IP (Comcast, in my case.) True? Not true?