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Recycle wireless router (C3000 N300)
I just purchased a Netgear C3000 (N300) modem/router. It's been in service for two days. I found this afternoon that more than one of the wireless connections wasn't working, and recycled the wifi ...
Took two tries, but on the second try, this morning, I chatted with another rep and she (I assume it's a her with a name like Jupette) handled the entire process. My modem is now up to the latest firmware. Problem solved.
So... it gets funnier and funnier. I called Comcast (my ISP) and explained I had a new modem that was woefully behind in firmware updates. The rep I talked to talked to the tier-two folks and was told I needed to talk to Netgear to get the updated firmware, they didn't do that any more. Went to Netgear and was told I neded to talk to Comcast. If someone had just said, "It will happen automatically on the next general firmware upgrade date." The problem would be solved. I haven't heard that. I'm going back to Comcast tomorrow and insist I talk to Tier-two myself. I hope they can at least let me know how this can be resolved. If they send me back to Netgear again, I'm going to box up my modem and mail it back to Netgear with a note explaining why I'm sending it back and asking for a refund. The refund will go toward purchasing a modem from another manufacturer.
txakura wrote:The refund will go toward purchasing a modem from another manufacturer.
Before you do that, check that the other manufacturer supplies firmware updates and doesn't also rely on Comcast to deliver it.
If it is generic behaviour for ISPs to update firmware for that sort of broadband – as I've said, BT does the same thing with its non-Netgear modems – you won't get very far if Comcast doesn't play ball.
Took two tries, but on the second try, this morning, I chatted with another rep and she (I assume it's a her with a name like Jupette) handled the entire process. My modem is now up to the latest firmware. Problem solved.
Congratulations.
Not a good advertisement for the knowledge of Comcast's support team.