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Forum Discussion
Ring Doorbell 2nd Gen and Netgear C6300v2 Internet Connectivity Problem
Hello, Is there anybody facing a problem during setting up Ring Doorbell 2nd Gen? My Router model is C6300v2 and I could not make my Ring Doorbell 2nd Gen setup successfully. It is always givin...
Solution found.
I had the same problem and I can confirm this solution works for me.
https://www.reddit.com/r/Ring/comments/mlbfdc/rind_doorbell_gen_2_doesnt_connect_to_modem/gtkkika/
"I finally got it fixed. I was sent to an advanced technician after calling Ring Support. He said that my modem is known to have this issue.
He had me go into the modem and change the 2.4 ghz channel to "up to 54 mbps" instead of "up to 450 mbps" which is what it was set to.
After I applied the new setting, the Ring Doorbell connected to my modem. We then ran some tests and everything worked great. Next we put the 2.4 ghz channel back to "up to 450 mbps" and tested again to make sure everything still worked, and it did."
Thank you freethinker42 from Reddit!
Thank you JimmyTsai for posting this solution.
I can confirm this solution worked for my Netgear AC1750 C6300v2 and Ring Stickup Cam's.
I was very close to returning my cameras but thank goodness I saw your post.