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Forum Discussion
Solved
RMA Process Complaint
Product: AX2700 DOCSIS 3.1 WiFi Cable Modem Router(CAX30) I wanted to take a moment to voice my dissatisfaction with your current RMA process. I purchased a netgear cable modem/router over the stan...
A couple things.
1. we're the public support forum where members of the public help out. We're not netgear.
2. The warranty info is on the site. I believe it is also on the documentation for it. As much as it sucks, it isn't hidden.
HARDWARE WARRANTY | PRODUCTS COVERED BY WARRANTY | NETGEAR
3. AGain, putting it on here so others know is a good thing as it can help others who're wondering about warranty/rma issues. But if you're wanting results, your best bet is support and/or a supervisor on there.
A couple things.
1. we're the public support forum where members of the public help out. We're not netgear.
2. The warranty info is on the site. I believe it is also on the documentation for it. As much as it sucks, it isn't hidden.
HARDWARE WARRANTY | PRODUCTS COVERED BY WARRANTY | NETGEAR
3. AGain, putting it on here so others know is a good thing as it can help others who're wondering about warranty/rma issues. But if you're wanting results, your best bet is support and/or a supervisor on there.
- Thanks for the response. I know this is just a public forum, but I wanted just put it out there in case others don't realize the process (and vent).