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Forum Discussion

theH2o's avatar
theH2o
Follower
Jan 10, 2019

ROUTER ACCT LOGIN FUSTRATION

I'm trying to get into my Router Account to get to the genie parental controls, but it says "invalid username or password", i've tried everything, loging in with admin-admin, admin-password, etc... b...
Mobile Routers
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Jan 23, 2019

If you cant login in you will have to factory reset the router by holding the reset button for 10+ seconds then it will be admin-password.

 

DarrenM

WillyKot's avatar
WillyKot
Aspirant
Feb 11, 2019

I try to reset the password and when I do I only get Chinese characters with no way to change the language.  What can I do - I don’t want to reset everything again.