NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Router not sending a signal
Modem has internet but the router isn't sending a wifi signal to connect to. I hard reset the router and it'll work for a couple days than it will do the same thing again. Is my router bad or is this ...
- what modem do you have?
- what router do you have?
- what firmware is on the router?
- when wifi goes down, do wired devices still work?
- when it goes down, what happens with the leds on the router?
details are key to helping.
To simplify it the 2.4ghz 5ghz and 6ghz lights all go out the only ones lit are the power and the internet signal. Using a wired connection the internet will work however the router itself does not send a wifi signal out. I have a nighthawk axe1100 for the router and a aeris for the modem. I was told through the provider (xfinity) that the modem can't handle the internet speed that I currently have. I decided to replace the modem with a netgear cm 1100 to see if this resolves the issue.
Did you push and hold the wifi on/off button?
Or try a factory reset?