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Forum Discussion
itsEMT
Nov 19, 2021Aspirant
Router not taking internet from modem (CM1000)
Our internet service was disconnected today and then reconnected a few hours later, but after it was reconnected the router's internet light was red (or amber) and it just says no connection in the g...
- Nov 19, 2021
Thanks for the reply, but I was able to fix it earlier. I figured if the modem is only working with the first device it connects to after being reset, then it will work if the router is the first device, and sure enough that did it. Not sure why I didn't try it last night, but either way it's working now.
FURRYe38
Nov 19, 2021Guru - Experienced User
Be sure to power OFF the modem and connected external wifi router for 1 minute. Then back ON with the modem first, then wifi router next...make sure the modem is correctly associated with the ISP service.
- itsEMTNov 19, 2021Aspirant
Thanks for the reply, but I was able to fix it earlier. I figured if the modem is only working with the first device it connects to after being reset, then it will work if the router is the first device, and sure enough that did it. Not sure why I didn't try it last night, but either way it's working now.
- FURRYe38Nov 19, 2021Guru - Experienced User
Enjoy. :smileywink: