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Forum Discussion
MitchT
Aug 22, 2019Aspirant
Router reset and now shows factory network names and passwords
C7000v2 Router reset and now shows factory network names and passwords I came home and noticed my internet was out. I expected it was a Cox issue. An hour later, and after all the fixes f...
MitchT
Aug 22, 2019Aspirant
Thanks for the reply.
No one has access to the router except me -- and no one had access in the two hour window that I was gone before I noticed the problem. Wondering if a power surge could cause this?
FURRYe38
Aug 22, 2019Guru - Experienced User
It shouldn't.
You might try this. Set up the SSID and PW again. Get the modem set up as you like. Do a save configuration to file.
Simulate a power outage by pulling the power cord from the wall out let, leave off for 30 seconds to 1 minute. Plug back in. Check the SSIDs. If they revert back to default values, I recommend contact NG about this.