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Forum Discussion
Router wifi settings gone after power outage
After a power outage, my Nighthawk router's wifi settings were gone and only I found default Netgear SSID's. I was able to log into the router with my admin password and other network settings seem t...
UnderPressure, along with what antinode said, I don't think it was 'normal'. Normal in the sense that losing power should have that happen. The settings and even the F/W is held in NVRAM... that should not be cleared at all with the general loss of power.
It is quite possible that there was a power spike or drop prior to the loss of power. It is possible that that caused some NVRAM to be reset even or just modified.
I'd suggest NOT saving the configuration at this point. I'd RELOAD the Firmware with a new copy first, then do the RESET or CLEAR NVRAM and then re-enter manually all your settings.
I'd think either the power state caused your problem, and you might not have noticed or be aware of all the implications due to that or you have a h/w problem if the NVRAM can't hold the contents without power.
I have the exact same issue. Power goes out, wireless configuration is erased. Admin password remains the same. WIFI goes open BTW, so after a power outage my entire network is exposed. This is not a power issue at my house. I have another NightHawk r7000, and it has never ever done that. Netgear has to investigate this.
lastdojo wrote:
Netgear has to investigate this.
So did you report it to them? This isn't the place to do that, use SUPPORT, login, MY Support and report it.
I just reported the issue on My Support. IrvSp thank you for letting me know where to report the issue.
I had the same problem. Third 5ghz was no password and default name
Easiest fix. I replaced it with a Syn ology router
I unable to replicate the problem by turning on/off the router as well as moving the router to another power outlet. I also turned on/off the wifi button. The power outage was several hours long so it was likely the memory not being able to hold its data as you stated IrvSp.
BTW, my router IS connected to a high-end power conditioning system for our media center. Unfortunately, my UPS died in the last power outage so I didn't have one connected during the last power outage. I just need to install the new UPS (CyberPower CP1000AVRLCD) ordered during Black Friday. Any suggestions for how to connect a UPS when there is a power conditioner in the mix? I'm thinking I should just skip the power conditioner.
(Support team closed my case before I could respond so I just opened up another case today.)
> [...] The power outage was several hours long so it was likely the
> memory not being able to hold its data as you stated IrvSp.
That's not what he said. Most likely, it's not a question of how
long the power stayed off. (Try it for a few hours. Or
days/weeks/months/years.) The likely hypothesis is that there was a
transient (surge, spike, whatever) around the time the power was lost or
restored, and that transient is what caused the data corruption/loss. A
hardware problem is much less likely, but very easy to test.
> [...] a high-end power conditioning system [...]
That tells me approximately nothing about that gizmo.
> [...] Any suggestions for how to connect a UPS when there is a power
> conditioner in the mix? I'm thinking I should just skip the power
> conditioner.
Ask someone who knows something about your (unspecified) "a high-end
power conditioning system"?- Unlike the guy that does not know what a power conditioner is I do. It depends what you are using it for I use one for my theater room. So treat your UPs just like your outlet.
UnderPressure, I'm using the same UPS. It too will handle spikes/surges. Not sure what you mean by 'power conditioner' and 'high-end' either? Suspect an expensive SURGE PROTECTOR? Some of them could be useless for large voltage variations that are fast. USP's work differently and are immune to those basically. If it is a Surge Protector, take it out and only use the UPS. If it is something housewide like an option from our power company, don't worry about it, just use the UPS.