Router wifi settings gone after power outage

myersw
Master
May 24, 2019
dorcse wrote:
Whatever. I can duplicate the issue by just turning the router off and then on. Are you going to say that is some odd, mysterious surge situation as well? Please.

Totally agree about just turning off the router. Should not lose info. Have seen other reports of this.

Also agree about Costco and customer service. Hope whatever you get as a replacement works well for you.
- dorcse
  Guide
  May 24, 2019
  Me too! And thank you.
Ketjar
Initiate
Dec 16, 2020
The solution for this is to return the router and never buy a netgear router.
- Jjoshrtca
  Guide
  Mar 29, 2021
  I have a CAX80 (Netgear's current top of the line cable modem router combo and it's STILL not in this forum's model list... I've had other issues (go figure!) that I posted about a few months ago).
  
  I have the exact same problem (with the hardware AND support -- more on that later). I finally gave up and dropped another $100 on a UPS (on top of the $500 and $50 I spent on the hardware and extended warrantly, respectively). When I heard about the Macronix issue, I did a bit of research and lo and behold:
  
  [Netgear CAX80 (Nighthawk CAX8)
  FCC approval date: 11 August 2019
  Country of manuf.: China
  Series: AX6000
  Type: wireless router, cable modem
  FCC ID: PY319200447
  Power: 19 VDC, 3.16 A
  CPU1: Broadcom BCM3390S (1.5 GHz, 2 cores)
  **********FLA1: 512 MiB (Macronix MX30LF4G18AC-TI)**********
  RAM1: 1 GiB (Samsung Model? × 2)
  Expansion IFs: USB 3.0 (Type A)
  USB ports: 1
  WI1 chip1: Broadcom BCM43684
  WI1 802dot11 protocols: an+ac+ax
  WI1 MIMO config: 4x4:4
  WI1 antenna connector: none
  WI2 chip1: Broadcom BCM43684
  WI2 802dot11 protocols: bgn+ax
  WI2 MIMO config: 4x4:4
  WI2 antenna connector: none
  ETH chip1: Broadcom BCM3390S
  ETH chip2: Broadcom BCM54991E
  Switch: Broadcom BCM3390S
  LAN speed: 1GbE
  LAN ports: 4
  WAN speed: 2.5GbE
  WAN ports: 1
  ~~abgn+ac+ax~~
  Flags: Wi-Fi 6, DOCSIS 3.1, VHT160, HE160, MU-MIMO, LACP
  Default login user: admin
  Default login password: password
  admin:password credentials used by 409 additional devices
  ~~of which 298 are Netgear devices~~
  802dot11 OUI: none specified]
  
  source: Netgear CAX80 (Nighthawk CAX8) - WikiDevi.Wi-Cat.RU (wi-cat.ru)
  
  (I was a little worried about going to a Russian website, but thankfully no alarms went off, IIRC)
  
  Now, that being said, this is my *second* device. The first? Got the same bs runaround from support AND I BOUGHT THE EXTENDED WARRANTY!!! They are so lame they tried to sell it to me TWICE! #*@%! em...
  
  So, what's a guy to do? Here's MY fix: Buy another identical device and return the defective one a few days later. I know it means floating $500 for a few days, but, so long as you take off all the stickers from the broken device, the store you bought it from has no way of matching up the broken device to the new device box. If they ask just play dumb and tell them you always take off those "marketing" stickers from all your devices ;) Do I feel bad about doing this? Absolutely! Just to be clear, though, I'm talking about feeling bad for the store stuck holding the bag... NOT Netgear. Did Trashgear... sorry... Netgear give me any other choice? NO!
  
  LAST TIME I ever give this company any of my money. Honestly, wouldn't be surprised if they go insolvent soon. They already act as if they are given how dishonest and unhelpful their sales... sorry... "support" dept is. Really says a lot about a company when an open source firmware org CAN come up with a workaround for Netgear's trashy penny pinched hardware and yet all Tras...Netgear (geez why can't I stop making that mistake!?) can do is put crapware on their cheap, defective devices (see "NETGEAR Armor™").
GPDF
Aspirant
Jul 30, 2022
I bought my netgear nightgawk cax30 modem/router less than a year ago at Costco, or maybe I got it at Best Buy. If I got it at Costco I'll try to return it. Since I got it I had nothing but problems. This past Thursday (07-28-22) I had a power outrage at my place for about two hours. I'll my configurations were gone. Some equipaments could conect with the old default password, others didn't. I made up my mind to reinstall my old Motorola modem/router Arris SURFboard SBG6782-AC that didn't give me any hard time, even with power outrage.
The only reason that I switched was to get WiFi 6.
After reading most of this conversation thread here I made up to my mind to reinstall my old Motorola moden/router Arris SURFboard SBG6782-AC that never gave me a hard time, even in an event of power outrage. The only reason I switched modems was to get WiFi 6. I totally lost the confidence on Netgear brand.
- olympos1625
  NETGEAR Employee Retired
  Aug 18, 2022
  Hi GFNV,
  
  Thank you for reaching out. We are sorry to hear about your experience with the modem. Did you try contacting our Support team over the phone? May we have the serial number of the modem?
  
  I am looking forward to your response.
  
  Regards,
  
  Oliver
  
  Community Team

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Router wifi settings gone after power outage