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Forum Discussion
UnderPressure
Nov 21, 2018Star
Router wifi settings gone after power outage
After a power outage, my Nighthawk router's wifi settings were gone and only I found default Netgear SSID's. I was able to log into the router with my admin password and other network settings seem t...
jonniego
Jan 05, 2020Initiate
Same issue here. I reset my cable modem and router once/day. I have used always used a timer to shut off my cable modem at 4 am and turn back on at 4:01 am, then use a second timer to shut off my router at 4:15 am and turn it back on at 4:16 am. I never had any issues until I bought the X6S at Costco yesterday. This morning my settings were erased, and the router was back to factory. I am taking the router back today.
I am not very impressed with Netgear. This is my second router in a week. I spent 2.5 days trying to get the new AX12 router to work, and finally, Netgear support said they believe it is a faulty router and to return or replace. I returned the $444 router to best buy and bought the $150 X6S at Costco. :)
Canman_JAC
Sep 01, 2020Initiate
I also have similar problems with my X6S router purchased at Costco. In my situation, a UPS keeps it powered during brief power outages, but when the ISP (CenturyLink) goes down for an extended period of time, the router loses it's wifi settings. Of course, this only happens when I am 1200 miles from home. An Orbi, at another property, never does this and it is connected to Comcast with frequent outages.