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Forum Discussion
Router wifi settings gone after power outage
After a power outage, my Nighthawk router's wifi settings were gone and only I found default Netgear SSID's. I was able to log into the router with my admin password and other network settings seem t...
Has a full factory reset and setup from scratch been performed yet?
What FW version are you using?
Coben67 wrote:
Nighthawk AX2700 WiFi Cable Modem Router (CAX30S)
I have been experiencing the same as many of you, power off restart or power outage and all my Wi-Fi settings are *poof* gone! I bought this router after a bit of research and on reputation. Apparently I didn't do enough research. Shame on me. I guess Netgear rep is worthless now.
Others have mentioned an OpenWRT fix, will this work for my AX2700? I really wish I could return it to Bestbuy.
Reset - Yes. Although that shouldn't matter since I only purchased it less than 2 months ago. It lost all it's settings 3x, after the 2nd I did a complete reset to default settings.
Firmware 1.4.10.8
No, I have not contacted Netgear support. 9 times out of 10 support will blame another entity. IE Microsoft will blame Dell, Dell will blame Microsoft and the end user is left holding the bag. Skipping the increased blood pressure, I asked the hive mind.
You should do a backup configuration to file for safe keeping. Reloading this would help bring back the wifi if that happens.
You need to contact NG support and let them know what your seeing. If NG doesn't know about these issues from users, then might not get fixed. NG doesn't watch these forums.
Same issue just hit me. I have had the RBR50 router and one satellite in the same setup for since early 2019. I cannot begin to guess how many times I have unplugged the router to reset it when troubleshooting an internet connection or speed issue. At least 50 times, and maybe another 20 or so timnes that the power has gone out anywhere from one second to several hours. And it has NEVER failed to boot up with all of the wifi settings intact. Until today. I flipped a breaker the router is connected to, and when I turned it back on my entire setup was gone. I think the only two possibilities are NVRAM failure or a problem with the last firmware update. Is there any one out there that has an RBR50 with the latest firmware (v. 2.7.3.22) and can turn off the power and then back on and NOT lose their wifi setup? If so, that would rule out the firmware, and that would then tell me that it is an internal component faiure that is not going to go away, and i need to replace my router.
Netgear has set up a community forum specifically for the Orbi AC/AX products. Most of the people who watch that forum are more likely to have experience with Orbi and know how to work it better than those of us who follow this router forum. Please make a new post there:
https://community.netgear.com/t5/Orbi/bd-p/Orbi
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you.
djcushing wrote:
Same issue just hit me. I have had the RBR50 router and one satellite in the same setup for since early 2019. I cannot begin to guess how many times I have unplugged the router to reset it when troubleshooting an internet connection or speed issue. At least 50 times, and maybe another 20 or so timnes that the power has gone out anywhere from one second to several hours. And it has NEVER failed to boot up with all of the wifi settings intact. Until today. I flipped a breaker the router is connected to, and when I turned it back on my entire setup was gone. I think the only two possibilities are NVRAM failure or a problem with the last firmware update. Is there any one out there that has an RBR50 with the latest firmware (v. 2.7.3.22) and can turn off the power and then back on and NOT lose their wifi setup? If so, that would rule out the firmware, and that would then tell me that it is an internal component faiure that is not going to go away, and i need to replace my router.