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Forum Discussion
cmarti02
Oct 22, 2020Aspirant
Same 3 Repaeting Critical Errors in Event Log
CM1150V, Firmware Version V4.02.02 I keep getting the same 3 repeating Critical errors in the event log. About every 30 seconds. Inbound and Outbound lights are flashing Green. Any ideas what cou...
plemans
Oct 22, 2020Guru - Experienced User
do you have a screen snip of the cable connections page?
T3 errors tend to be line issues.
do you have any splitters, amplifiers, or attenuators in line? If so, remove them.
Check the coax for kinks, bad/old/poor/loose connections.
- cmarti02Oct 23, 2020Aspirant
Here are the screenshots of the cable connection. 5 attachments.
There are no 'enhancers' attached. Checked connections.
Thanks, Curtis
- plemansOct 23, 2020Guru - Experienced User
Your upstream power is low. You should be greater than 37dbmv. You should also have more locked channels. If the modem isn't communicating properly back to the cmts, you can have issues.
If you don't have any splitters, attenautors, amplifiers in line and the coax all looks good, then you'd need to check with the ISP.
- cmarti02Oct 23, 2020Aspirant
I probably should mention that before this issue started, neither of the VOIP lights were lit up on the CM1150V. Then two days ago, when this started, the VOIP1 light had been flashing Green. Could that have anything to do with it?
I do have an old Thompson/RCA Voip box that has handled our home phone since we moved in. We live in boonies in NH, no cell service, so we kept it for 911 service primarily. I bought the Netgear modem about 18 months ago when Xfinity upgraded its service. I just hadn't set up the phone line for it since I have to run phone line thru walls to connect to new unit.
/clm