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Forum Discussion
Same gear, new house & ISP - ISSUE: Refreshing websites constantly
Hello everyone, I am brand new to the community! I purchased a AC1750 Nighthawk Smart WiFi Router back in October, along with a Netgear CM400AZNA modem. I was with Xfinity up until the beginning ...
Directly connected to the supplied modem - getting much higher speeds while hard wired to the modem (was 15 Mbps hard wired to the nighthawk and 69 to the modem!)
However, I'm still having the page load issues. Charter Support is useless - saying that it's my fault, or my devices, or my browser. Doesn't happen on 4G Lte and didn't happen on xfinity!
However, I'm still having the page load issues. Charter Support is useless - saying that it's my fault, or my devices, or my browser. Doesn't happen on 4G Lte and didn't happen on xfinity!
Speed issues should be tackled separately from page loading issues. Did you try changing DNS servers?
For speed issues, try rebooting the modem. Some ISPs will lock on and provide only contracted-rate service to the first device that connects to the modem. If rebooting doesn't work, try cloning the MAC address of the device that is able to get high speeds while it is directly connected to the modem and enter it into the router. This will fake out the ISP into thinking your router is that device.
Finally, a factory reset of the router wouldn't hurt. After the reset, do a minimal setup. Set up Wi-Fi, WAN and LAN settings. Leave fancy features, like QoS, traffic metering, keyword blocking, etc. off. If you need these features, turn them on after you have resolved your speed problems.