Several Million Uncorrectables

Question

CM1200 modemfirmware version 3.02.01Channel 14 shows millions of uncorrectable errors a\only a few hours after a reboot.What can cause that&gt;Also, the modem time is off by 1 hour.I've got Spectrum coming to check it out tomorrow, as we keep losing internet for a few seconds multiple times a day.Any help would be appreciated.&nbsp;

FURRYe38 · Answer

Please post a copy and paste of the modems connection status and event log page.https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerhttps://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
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Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.&nbsp;What is the brand and model of the host wifi router connected to the modem?
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Have the ISP check the signal and line quality UP to the modem.&nbsp;Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box.&nbsp;
Be sure to check all fittings.&nbsp;Be sure your using good quality RG6 coax cable up to the modem.&nbsp;Be sure to power OFF the modem for 1 minute then back ON.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

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Several Million Uncorrectables

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