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Forum Discussion
Bmac1024
Jul 26, 2023Aspirant
singal levels
So are my power levels to high? A tech today removed a splitter outside and it has gone up from 6.0 dbmv to this.... the online support said it was high now they people on the phone are acting ...
FURRYe38
Jul 26, 2023Guru - Experienced User
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Bmac1024
Jul 26, 2023Aspirant
I thought so but anytime i tell them or mention they ingore me. i have a fcc ticket open but i aint getting no where. also at random times i have ping spikes to my modem go to like 200+ ms randomly and i see alot of jitter in my connection, they found alot of leaks at the pole and the neighbours house, but i just got off phone with lady said they sat at the node for 4 hours and didnt see one problem which is bs lol
- FURRYe38Jul 26, 2023Guru - Experienced User
Can refer them to the links I provided.
Good Luck.- Bmac1024Jul 26, 2023Aspirant
i will try thank you ❤️ also here is the jitter probelm i have they cant seem to find the fix for , the tech today blamed my outlit not being grounded for causing this to happen? lol
- FURRYe38Jul 26, 2023Guru - Experienced User
Welp on thing you can do, temp rent one of there modems and see if same thing happens.