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Forum Discussion
Slow Internet - CM500 Error Log Critial Issues
Hello, we have noticed a steep drop off in our internet speeds which began a couple weeks ago. Additionally, on at least 2 occasions, the modem appeared to restart (or crash?) on its own and took abo...
do you have a screen snip of the modem cable connection page? it shows the connection back to the isp.
so you're caught in a catch-22 because the xfinity guy's already said the lines good.
your power fluctuates quite a bit and you have a lot of t3 errors. Which tend to point at the line. But since he's arlready been out and said its your modem, you're kind of stuck.
options?
1. get someone else to check the line
2. replace the modem and if you still have the issues, then they need to recheck the line.
3. rent one of their modems. they tend to rent out docsis 3.1 devices which can be a bit more tolerant of power flucations.