NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Slow internet speeds
I have the model C7000V2 and I get half the internet speed I'm suppose to. I had a spectrum technician come by and check everything but there was nothing wrong. He told me that this model was having i...
I've done everything already from unplugging to factory reset! I know for a fact that it's the firmware cause I've seen people all over the internet having the same issue and saying that it's the firmware. All I want is the the previous firmware and how to install it.
It's clearly an issue with the wifi side of things. I've tested this to be sure.
My friend has a r7000 which is the same as the c7000 only without the cable modem. He has the same isp as me. Several devices hooked up to it. Next to a tv and wireless phones. He's getting 350mbit downloads on a 400/20 line.
I have the same 400/20 and I am barely getting 200mbits. His and my unit both came out 2 years ago.
When I use several device close and a few feet away and all get the same speed that tells me it's the wifi side.
Ethernet I get 480/20 so it's not the modem at all. So that there tells me something is hosed on the router and I'd like to go back to the previous firmware but both Netgear and Spectrum neither one of them allow us to update it or roll back.
Spectrum insists that they don't update it. Well someone did. Who was it? Lol
My friend has a r7000 which is the same as the c7000 only without the cable modem. He has the same isp as me. Several devices hooked up to it. Next to a tv and wireless phones. He's getting 350mbit downloads on a 400/20 line.
I have the same 400/20 and I am barely getting 200mbits. His and my unit both came out 2 years ago.
When I use several device close and a few feet away and all get the same speed that tells me it's the wifi side.
Ethernet I get 480/20 so it's not the modem at all. So that there tells me something is hosed on the router and I'd like to go back to the previous firmware but both Netgear and Spectrum neither one of them allow us to update it or roll back.
Spectrum insists that they don't update it. Well someone did. Who was it? Lol