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Forum Discussion
Slow Speed and disconnects C6300
This morning my internet slowed down to a trickle and is now practically unusable on all of my devices. I spent hours on the phone with my ISP (Comcast) and they did several restarts, diagnostics che...
do you have a screen snip of the cable connections page and the modem logs? attach them here.
Is it wired devices, wireless devices, or both having issues?
Any cable splitters, amplifiers, or attenuators in line? if so, remove them.
Not exactly sure how to find the logs. Hopefully what I attached is right. It’s slow with both WiFi and wired connection. No splitters, etc attached. If I do a reset it will work fine for about 20 mins, then it will slow down again (and the light with the little global starts blinking). If I plug my old modem router in it works fine so I don’t think it’s an ISP issue.
you got one of the right sections but you need more info. it should have the rest of the channels plus the upstream. That's key just as much as the downstream.
here's how to get logs
https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router
- Rest of the channels and upstream bonded channels
- Logs
give the logs a bit for the device to run. potentially the screen shot to. If you just rebooted it starts fresh. use it for bit (couple hours) and then redo what you have. Many times issues with a line can occur during certain events. Like a coax ran to a house only have issues when wind blows because a wore section rubs against a tree in the wind (seen it).
these types of things are tough to pinpoint.
