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Forum Discussion
Slow Speed and disconnects C6300
This morning my internet slowed down to a trickle and is now practically unusable on all of my devices. I spent hours on the phone with my ISP (Comcast) and they did several restarts, diagnostics che...
you got one of the right sections but you need more info. it should have the rest of the channels plus the upstream. That's key just as much as the downstream.
here's how to get logs
https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router
Logs
give the logs a bit for the device to run. potentially the screen shot to. If you just rebooted it starts fresh. use it for bit (couple hours) and then redo what you have. Many times issues with a line can occur during certain events. Like a coax ran to a house only have issues when wind blows because a wore section rubs against a tree in the wind (seen it).
these types of things are tough to pinpoint.
- Log after 2 hours
- Downstream and upstream (1 of 2)
