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Forum Discussion

wyatt1963's avatar
wyatt1963
Aspirant
Aug 18, 2019

slow speed with ethernet cable

All I am not a technical person Having said that I hooked up the ethernet cable from the Netgear router to my 1 year old Vizio TV, Pretty straight forward hook up. When I do a speed test I get be...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Aug 19, 2019

What hardware are you using? Your footer says C6300 but your message is in the General WiFi Routers (Non-Nighthawk) section.

 

Is it only the TV that is slow?

 

wyatt1963 wrote:

I did read that changing the channel might help so I changed it to channel 4 ~ no difference made,

 

I don't know what you read or where you read it, but Ethernet doesn't use "channels" in the same way that wifi does.

 

 

  • wyatt1963's avatar
    wyatt1963
    Aspirant
    Aug 19, 2019

    UPDATE:

     

    I am using the following

    WIFI CABLE MODEM ROUTER

    Netgear Model: C6300

     

    Firmware Version 

    V3.01.12
     
     I have slow speed over wifi when I do a speed test on my phone like 40-60 Mbps
    when I test my tv I only get 14-16 Mbps with the ethernet cable
    I changed the router back to channel 1
     
    Thanks for all input

     

    • wyatt1963's avatar
      wyatt1963
      Aspirant
      Aug 20, 2019

      Update:

       

      How do I update the firmware?

      Does the ISP have to do it on their end or is it something I can do from Netgear Genie?

       

      This may be my issue with slow speed with ethernet cable attached per netgear support before I was cutoff.

      Thanks for any and all feedback

      • plemans's avatar
        plemans
        Guru - Experienced User
        Aug 20, 2019

        The ISP controls the firmware and they set that. 

        1. Do you have a computer that has an ethernet connection you can directly connect to the C6300 to speedtest? that is the best way to test the speed.

        2. When you're testing with your phone, are you using the 2.4ghz channel or the 5ghz channel? Wifi isn't a reliable way to speedtest but can be a good gauge. To much depends on device being used, interference, housing materials, etc. 

        3. Are you using QoS for on the router? 

        4. Replacing cables is always a good troubleshooting.

        5. Hows your cable connections page look? posting a screenshot of your cable connections can help us out in that regards. 

         

        here's your support page with manuals. make sure to select your correct version from the drop down as there's is a version 1 or 2. 

        https://www.netgear.com/support/product/C6300.aspx