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Forum Discussion
rsherma
Feb 06, 2021Aspirant
Slow speed with NetGear Nightwawk 7100V AC1900
I recently purchased 7100V to replace a Arrius Surfboard modem, that starting rebooting itself after having it 3 years. I have 400 Megabit service (Triple Play) from Comcast/Xfinity, which I was abl...
rsherma
Feb 07, 2021Aspirant
Greetings,
As pre your request, I have attached the various pieces of information. Even fresh out of the box (factory settings) the speed was an issue. Hopefully this information will help to identify the speed problem.
Access control is off (never turned on). Same for traffic metering, Parental Controls. Not sure where the QOS setting is?
plemans
Feb 07, 2021Guru - Experienced User
photos have to be approved by a moderator and can take a while. If you click on "choose file" and add them a picture at a time, i'll be able to view them right away
- rshermaFeb 07, 2021Aspirant
- rshermaFeb 07, 2021Aspirant
- rshermaFeb 07, 2021Aspirant
- rshermaFeb 07, 2021Aspirant
- rshermaFeb 07, 2021Aspirant
- plemansFeb 07, 2021Guru - Experienced User
Your power levels look spot on. and there's no errors in those screen shots. you included the logs but those are router side, do you have the modem event logs?
- rshermaFeb 07, 2021Aspirant
Not sure where to find the Modem Event logs. If you provide where to find them within the NetGear Genie application I would appreciate it.