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Forum Discussion
Slow WIFI Speeds - Cox Gigablast
Hello, I have C7800 / Cox ISP / Gigablast plan (rated for 940 MBPS). I routinely get no more than 70 - 80 MBPS on the 2.4 channel and no more than 100 - 110 MBPS on the 5G. Cox has stated tha...
jesmith602 wrote:When you are checking speeds, are both the ISP and the server set to Cox?
What are your upstream power levels?
Even after 90 days, you can still open a support ticket by requesting hardware warranty replacement, and they will troubleshoot.
Yes, ISP and server are set to Cox.
Where do I find upstream power levels??
I've called Netgear and they've "checked my hardware" which consisted of me telling the person on the phone that the lights on the box were indeed lighting up and them telling me that means the hardware is OK. I guess it's conclusive...
The person on the phone advised they could not help me any further w/o purchasing a Netgear support plan.
I've had Cox out to my location and they've tested my lines. They showed me their device which said the coax line was pushing 1000+ MBPS...?? I've also called Cox about the whole firmware issue which I've mentioned before. Current firmware is 3.01.40 but the Netgear website says the latest firmware version approved by Cox is 3.01.38. Netgear says the firmware is managed by the ISP and Cox tells me the firmware is managed by Netgear....?
Feels like a good place to start with this would be to have the correct, ISP approved firmware on the device but Netgear (or the ISP??) has made that impossible. I just keep going in circles with settings, settings and more settings with the wrong firmware on the device.
If you have a Twitter account, DM @CoxHelp (they are much more responsive and educated than the phone support people) and ask them to check your signal levels again. If they are in range, I would go into the support portal (https://www.netgear.com/mynetgear/portal/myOnlineTicket.aspx), and open a hardware ticket and put in there that Cox has tested the line multiple times and said it must be a hardware problem.
You will also want to check your link speed to make sure that's not the problem: https://www.windowscentral.com/how-determine-wi-fi-and-ethernet-connection-speed-windows-10#check_wifi_ethernet_speed_settings_windows10
As for the upstream power levels, when you login to your router, you should have a cable connection speed page that looks something like the table below. Cox can tell you what your upstream power levels should be, but I think it's usually in the range of 40-50. They can also see the levels from there side and should be able to confirm that you are both seeing the same thing.
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