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Forum Discussion
slow wireless speeds on c7000
At home I have 800 MBPS plan through xfinity. A hardwired laptop connection to my c7000 gets me 789 mbps.(I'm Happy) At home with the C7000, I am using 5 megahertz signal but cannot get more that 13...
shodon wrote:At home I have 800 MBPS plan through xfinity. A hardwired laptop connection to my c7000 gets me 789 mbps.(I'm Happy) At home with the C7000, I am using 5 megahertz signal but cannot get more that 130 MBPS on any device including my laptop.
I am a neophyte and non techy. Is this problem something I should refer to a computer service (Geek Squad) or is this something the community can help me with?
Usually slow Wi-Fi throughput, and your 130 Mbps is slow, can be attributed to issues with the connecting devices.
How are you testing throughput? Recommend the Ookla stand alone application available in your play store.
Start with your laptop, running Windows or Mac? If Windows, what version, 10 or 11?
Do you have a lot of neighbors that are also broadcasting Wi-Fi signals?
Have you successfully logged in to the user interface on your C7000?
I am using windows 10. At work my laptop wirelessly connects at over 500mbps., so I dont think it is my laptop. I do see at least 5 wireless networks within range to connect so I assume a fair amount of traffic. I was able to connect wirelessly to my router but now am not able to. I can connect to the router via a wired connection. Thanks for your help.
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shodon wrote:
I am using windows 10. At work my laptop wirelessly connects at over 500mbps., so I dont think it is my laptop. I do see at least 5 wireless networks within range to connect so I assume a fair amount of traffic. I was able to connect wirelessly to my router but now am not able to. I can connect to the router via a wired connection. Thanks for your help.Good information. When you say you are now not able to connect to the Wi-Fi at home, do you mean you no longer see your SSID or you can see your SSID and not establish a connection?
How long has it been since you did a full pull the power cord restart of your C7000?
When connected to your Wi-Fi at home, on your laptop go to Windows Settings -> Network & Internet and check your network properties. Make sure it is classified as Private and not Public.
Repeat question: Are you able to log in to the user interface on the C7000?
Repeat question: Are you using the Ookla throughput application for testing?
- I can wirelessly connect to the c7000 , but I cannot connect to the user interface wirelessly. I can connect to the user interface with a wired connection. Sorry for the confusion.
shodon wrote:
I can wirelessly connect to the c7000 , but I cannot connect to the user interface wirelessly. I can connect to the user interface with a wired connection. Sorry for the confusion.Some progress.
Repeat question: How long has it been since you did a full pull the power cord restart of your C7000?
Repeat question: When connected to your Wi-Fi at home, on your laptop go to Windows Settings -> Network & Internet and check your network properties. Make sure it is classified as Private and not Public.
Repeat question: Are you using the Ookla throughput application for testing?
In your C7000 configuration:
Smart Connect should be disabled? Under Advanced -> Setup -> Wireless Setup
Dynamic QOS should be disabled? Under Quality of Service.
Traffic Meter should be disabled? Under Advanced -> Advanced Setup -> Traffic Meter
Access Control should be disabled? Under Advanced -> Security -> Access Control
Is IPv6 enabled? If your ISP supports it, it should be enabled. Under Advanced -> Advanced Setup -> IPv6
What channel are you using for the 5 GHz band? Try channel 48.