NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

katieyoung713's avatar
Aug 11, 2016

Smartphone can't find network N600

Hi there!

 

After my connection went down a few days ago, we were able to reconnect my tablets and laptops but not our smartphones.  Not a phone issue, will connect just fine to other wifi.  Internet works great on laptop and tablets.  

 

Neither of our phones can even find the network.  Our neighbors networks show up, but not a trace of ours.  All LEDs are on and is currently running on 5 ghz.

 

Have tried restarting multiple times, have tested all channels, have tried to connect with WPS button.  Hesitant to restore to factory settings.  Would be grateful for any help!!  Thanks in advance!

 

Katie

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello Katie

     

    Have you tried to tell your phones to forget the network then search for it?

     

    DarrenM