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Forum Discussion
mruvrayz
Mar 09, 2018Tutor
so i just bought the netgear cm1000 but its network name isnt showing up on my wifi search list
mruvrayz
Mar 09, 2018Tutor
thank you for the information i now have another qestion why doesnt my ps4 connet the modem through ethernet cable but my laptop does without a problem
antinode
Mar 09, 2018Guru
> [...] why doesnt my ps4 connet the modem through ethernet cable but my
> laptop does without a problem
I don't know. Are you trying to connect them at the same time? How?
Even if you connect only one device to the modem, you may need to
restart the modem (and then the device) when you change the device which
is connected to the modem.
Connecting a router to the modem would make it easier to use multiple
devices. The modem would see only the router, not a bunch of different
devices. A router can deal better with multiple client devices.
- mruvrayzMar 09, 2018Tutor
so when i connect my laptop(no othe device is connected at this time) to the modem majic happens but when i connect the ps4(no other divce is connected at this time as well) to the mode there is no majic
- antinodeMar 09, 2018Guru
> so when i connect my laptop(no othe device is connected at this time)
> to the modem majic happens but when i connect the ps4(no other divce is
> connected at this time as well) to the mode there is no majic
Your modem connects a device to your ISP. That device gets its IP
address and other information from your ISP at that time. The ISP also
gets an identity (MAC address) from the device which you connected. At
that point, the ISP thinks that its job is done.
If you disconnect that device from your modem, and connect a
different device to the modem, then your ISP may not allow the different
device to connect, because it's a different device (with a different MAC
address). Many cable-TV ISPs are strict about connecting to different
devices. If you restart the modem, you may get another chance.
If you get a router, and connect that to the modem, you may have
similar trouble. The router will be seen as a still different device.
Again, restarting the modem may help. In some cases, you may need to
call your ISP and provide the MAC address of the router. (Many routers
can be configured to provide the MAC address from some other device
instead of its own, and that feature can also work around a problem like
this.)
When you stop connecting different devices to your modem, this
trouble should stop.